Warranty Manager Pro

Warranty Manager Pro — After-sales & RMA made simple

Turn warranty claims into a clear, controlled workflow. Warranty Manager Pro lets your customers submit warranty requests in a few clicks and gives your team a single back-office workspace to review, communicate, decide and resolve every case — repair, replacement or refund.

Every merchant-facing rule is configurable, so the module adapts to your after-sales policy instead of forcing one on you.

Why merchants choose it

• Fewer back-and-forth emails: customers submit structured requests with photos and product details.
• Full traceability: every status change, message and decision is logged.
• Faster resolutions: eligibility, statuses, documents and outcomes are ready out of the box.
• Professional customer experience, fully in your customers' language.

For your customers (front office)

• Open a warranty request directly from the order or the customer account.
• Select the affected products, add a description, serial number and file attachments.
• Follow the request status in real time and exchange messages with your team.
• Receive email notifications at every step, in their own language.

For your team (back office)

• Central list and detailed view of every request.
• Editable statuses with your own colours and allowed transitions.
• Two-way customer messaging plus private internal notes.
• Parcel reception logging (date & condition) and a technical assessment section.
• One-click resolution: repair, replacement, refund or rejection.
• Generate PDF documents: RMA / return form and case summary.

Outcomes with real effects

• Refund your way: manual record, a customer voucher (cart rule) or a credit slip.
• Replacement and return-to-stock effects, optionally applied to your inventory.
• Rejection with a reason picked from your own editable list.
• Each outcome is documented automatically and can move the request to the right status.

Fully configurable

• Warranty eligibility based on the order date and a configurable warranty period (or always eligible).
• Who can open a request (registered customers, and optionally guests) with a grace period.
• Enable or disable each outcome and choose your refund method.
• Transport options with a translatable return address / instructions shown to the customer and printed on the RMA form.
• Attachment rules (allowed file types, size and number), notifications and staff email.
• Editable, translatable catalogs: statuses, problem categories, rejection reasons and solutions.

Built for international, multi-store shops

• English by default and fully translatable with PrestaShop's standard translation system.
• Customers get the interface, emails and documents in their language, with English as a safe fallback.
• Multistore-ready and GDPR-ready (customer warranty data is included in export and deletion).
• Secure attachment storage served through access-controlled, token-protected links.

Compatibility

• PrestaShop 1.7.x, 8.x and 9.x.
• Works with standard themes; no core file changes required.