Smart AI Chat Assistant

Smart AI Chat Assistant — intelligent storefront support for PrestaShop

Smart AI Chat Assistant reshapes how visitors get answers and recommendations: an on-site chat powered by OpenAI or Google Gemini, fully configurable from the Back Office and aligned with how you want your brand to sound.

Today, fast and accurate responses lift conversion — this module gives your storefront a digital teammate that stays available around the clock, explains products, steers shoppers toward checkout, and knows when to hand the conversation to your team.

What it does for you

• Support & sales chat — visitors ask in natural language; the AI replies in your configured tone and respects your store-specific context.
• Products inside the conversation — recommendations with product presentation, add to cart, and checkout link generation so the chat stays actionable, not just informational.
• Rich knowledge sources — CMS, FAQ, categories, and merchant-defined content so answers stay anchored in real storefront data rather than guesses.
• Order context (logged-in + guest) — access to relevant order-history capabilities, with Back Office controls for sensitive data.

Seamless escalation: tickets, email, WhatsApp

When the issue exceeds automation — or the customer asks for a human — you can escalate via internal tickets, email, or WhatsApp handoff (wa.me), keeping continuity between automation and humans.

Control for merchants, reassurance for shoppers

• Budget & cost governance plus rate limiting / abuse protections.
• Privacy & GDPR-oriented options including consent and retention‑aligned settings where it matters operationally.
• AI safety — guardrails, prompt‑injection awareness, restricted topics, and fallback messaging for edge cases.

Analytics & day‑to‑day operations

Built‑in analytics and API cost visibility help you understand conversations, ROI, and spend. Test Center in the Back Office lets you refine behavior before exposing shoppers to unfinished experiments; chat logs support review and iteration.

Branded UI & multilingual

Widget placement and visuals are customizable. Welcome messages, labels, and other key storefront strings are structured for true PrestaShop multilingual setups — same store, localized experience across languages.

Automation & infra

Optional cron tasks (cleanup, catalog / feed synchronization) keep background maintenance predictable and help keep AI search indexing in sync — as documented within the module.

Compatibility & requirements

Designed for PrestaShop 1.7 / 8 / 9, with PHP suitable for modern PrestaShop stacks and cURL enabled. You need either an OpenAI API key or a Google Gemini API key.

In short, Smart AI Chat Assistant brings together conversational AI, sales automation, catalogue and content awareness, WhatsApp escalation, and a broad Back Office: AI context & appearance, product feed & knowledge base, customer data boundaries, proactive rules, ticketing, analytics, budgets, GDPR, safety, WhatsApp preset — so you gain conversion uplift without surrendering operational control.